At Tashvi, to give our customers the best in class service and therefore have an easy cancellation and return policy.

Cancellation is considered only if the request is made within 24 hours of placing the order. However ,cancellation will not be entertained if the product has already been shipped.

Tashvi does not accept return of items that have been used/washed by the customer.

Sarees should be in original folding.

Cancellation of the order is possible if the customer is not happy with the quality of the product, colour change or size variation. In that case the customer has to write an email to to tashvihouseofsarees@gmail.com or inform the customer care with order number and reason for return.

Tashvi does not entertain any cash refunds unless the product sent was wrong or damaged.However we have a 7 day exchange policy, where if the customer is not happy with the quality/colour/size of the product, the customer can get it exchanged within 7 days of receiving the product.

Please note: The reverse shipment charges has to be borne by the customer only. After receiving the return request, it would take 15 working days for us to credit the refund or exchange of the product.

Tashvi reserves all rights to cancel any order for any reason. Orders may be cancelled for the following reasons:
1) Unavailability of the product
2) Customer unavailable/does not pick the call during delivery.
3) Any issues with Credit and Fraud Avoidance department.

Exchange
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Once confirmed, you can proceed with placing the new order and refund will not be done.

Also note that the shipping cost and cash on delivery fee will not be included in the exchange/refund process. Only the item cost will be calculated.
Late or missing refunds

Please contact us at tashvihouseofsarees.com / +91-9902547783

Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Shipping

To return your product, you should mail your product to: Tashvi House of Sarees & Designer Studio
34/7, First Floor, Maruthi Sevanagar, Banaswadi Main Road. PIN code: 560033

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.